Terms of service
Terms of Service
OVERVIEW
Welcome to Nacre Studio.
This website, www.nacrestudio.be, is operated by Hendrickx, Noah, a Belgian student entrepreneur registered in Belgium under VAT / enterprise number BE1019607778.
Nacre Studio is a commercial brand operated by Hendrickx, Noah.
Throughout these Terms of Service, the terms “we”, “us” and “our” refer to Hendrickx, Noah, operating under the commercial brand Nacre Studio.
By visiting our website, browsing our products or placing an order, you agree to be bound by these Terms of Service, together with our Privacy Policy, Refund Policy and Shipping Policy.
Please read these Terms carefully before using our website. If you do not agree with these Terms, you should not use this website or purchase our products.
SECTION 1 - BUSINESS INFORMATION
Business name: Hendrickx, Noah
Commercial brand: Nacre Studio
VAT / Enterprise number: BE1019607778
Registered address: Avenue du Gardon 17, 1160 Auderghem
Email: info.nhsrl@gmail.com
Phone: +32473 71 4902
Website: www.nacrestudio.be
SECTION 2 - OUR PRODUCTS
Nacre Studio sells handmade and artisanal phone cases, including floral phone cases made with real dried flowers.
We make every effort to display our products as accurately as possible. However, due to the handmade nature of our products, slight variations may occur from one item to another. Colors, flower placement, texture and appearance may also vary slightly depending on your screen, device settings and lighting conditions.
These natural variations are part of the handmade character of the product and do not constitute a defect.
We reserve the right to modify, discontinue or limit the availability of any product at any time.
SECTION 3 - ORDERS
When you place an order on our website, you are making an offer to purchase the selected products.
Your order is accepted once you receive an order confirmation from us by email. We reserve the right to refuse or cancel an order in case of payment issues, incorrect information, suspected fraud, stock errors, pricing errors or any other legitimate reason.
Please check your order details carefully before confirming your purchase. Once an order has been accepted, we may not be able to modify or cancel it.
If we need to contact you about your order, we will use the email address, phone number or billing/shipping information provided during checkout.
SECTION 4 - PRICES AND PAYMENT
All prices are displayed in euros (€).
Prices shown on the website are the prices applicable at the time of your order. Delivery costs, if applicable, are displayed before checkout and before you confirm your order.
As a Belgian student entrepreneur operating under the applicable VAT regime, VAT may not be charged separately unless legally required. If this changes in the future, our pricing and invoices will be updated accordingly.
We reserve the right to change our prices at any time. Price changes do not affect orders that have already been confirmed.
Payment must be completed before your order is processed.
SECTION 5 - SHIPPING AND DELIVERY
We ship orders according to the information provided in our Shipping Policy.
Delivery times are estimates and may vary depending on the destination, carrier, customs procedures or events outside our control.
We are not responsible for delays caused by postal services, delivery companies, customs authorities or incorrect shipping information provided by the customer.
Customers are responsible for providing complete and accurate delivery information.
For more information, please refer to our Shipping Policy.
SECTION 6 - RETURNS AND REFUNDS
Returns and refunds are handled according to our Refund Policy.
Customers are invited to read the Refund Policy before placing an order.
Due to the handmade and delicate nature of our products, returned items must be unused, undamaged and returned in their original condition and packaging, unless the product is defective or your legal consumer rights provide otherwise.
For more information, please refer to our Refund Policy.
SECTION 7 - PRODUCT USE
Our phone cases are designed to protect and decorate compatible phone models.
However, no phone case can guarantee complete protection against all drops, shocks, scratches or damage. Nacre Studio cannot be held responsible for damage to your phone or device resulting from use, impact, accident, improper installation or misuse of the product.
Customers are responsible for choosing the correct phone model before placing an order.
SECTION 8 - INTELLECTUAL PROPERTY
All content on this website, including texts, images, logos, product photos, designs, graphics, videos and visual elements, belongs to Hendrickx, Noah, Nacre Studio or its authorized partners and is protected by applicable intellectual property laws.
You may not reproduce, copy, distribute, modify, publish, sell or use any content from this website without prior written permission.
The name Nacre Studio, its visual identity and product presentation may not be used without authorization.
SECTION 9 - THIRD-PARTY SERVICES
Our website is powered by Shopify, which allows us to operate our online store and process orders.
Some services used on this website, including payment processing, analytics, shipping tools or marketing tools, may be provided by third parties.
By using this website, you acknowledge that third-party services may process certain data according to their own terms and privacy policies.
SECTION 10 - PRIVACY AND PERSONAL DATA
We process personal data in accordance with the General Data Protection Regulation (GDPR).
Personal data may be collected when you browse the website, create an account, place an order, contact us or subscribe to our newsletter.
For more information about how we collect, use and protect your personal data, please refer to our Privacy Policy.
SECTION 11 - ACCURACY OF INFORMATION
We make every effort to keep the information on our website accurate and up to date.
However, errors, inaccuracies or omissions may occur, including in product descriptions, prices, availability, shipping information or promotional content.
We reserve the right to correct any errors or update information at any time, including after an order has been placed. If an error affects your order, we will contact you as soon as possible.
SECTION 12 - PROHIBITED USES
You agree not to use this website or our services:
- for any unlawful purpose;
- to violate any applicable law or regulation;
- to infringe our intellectual property rights or those of others;
- to transmit false, misleading or harmful information;
- to upload viruses, malware or malicious code;
- to interfere with the security or proper functioning of the website;
- to collect or misuse personal data;
- to impersonate another person or business;
- to engage in fraudulent or abusive behavior.
We reserve the right to refuse service, cancel orders or restrict access to the website if these Terms are violated.
SECTION 13 - LIMITATION OF LIABILITY
To the extent permitted by law, Hendrickx, Noah, operating under the commercial brand Nacre Studio, cannot be held liable for indirect, incidental or consequential damages resulting from the use of this website or our products.
Nothing in these Terms excludes or limits your mandatory consumer rights under Belgian or European law.
SECTION 14 - AVAILABILITY OF THE WEBSITE
We try to keep the website accessible and functional at all times.
However, we do not guarantee that the website will always be available, uninterrupted or free from errors. We may temporarily suspend access to the website for maintenance, updates, technical issues or reasons outside our control.
SECTION 15 - CHANGES TO THESE TERMS
We reserve the right to update or modify these Terms of Service at any time.
The latest version will always be available on this page. Changes become effective when they are published on the website.
By continuing to use the website after changes are published, you agree to the updated Terms.
SECTION 16 - GOVERNING LAW
These Terms of Service and any separate agreements through which we provide products or services to you are governed by Belgian law.
In the event of a dispute, the competent Belgian courts shall have jurisdiction, without prejudice to any mandatory consumer protection rules that may apply.
SECTION 17 - CONTACT INFORMATION
Questions about these Terms of Service can be sent to us at:
Hendrickx, Noah
Commercial brand: Nacre Studio
VAT / Enterprise number: BE1019607778
Registered address: Avenue du Gardon 17, 1160 Auderghem
Email: info.nhsrl@gmail.com
Phone: +32473 71 4902
Website: www.nacrestudio.be