Shipping policy
Shipping Policy
OVERVIEW
This Shipping Policy applies to orders placed on www.nacrestudio.be.
This website is operated by Hendrickx, Noah, a Belgian student entrepreneur registered in Belgium under VAT / enterprise number BE1019607778.
Nacre Studio is a commercial brand operated by Hendrickx, Noah.
By placing an order on our website, you agree to this Shipping Policy.
SECTION 1 - SHIPPING LOCATIONS
We currently ship to Belgium and selected European countries.
If your country is not available at checkout, this means that we currently do not ship to your location.
SECTION 2 - ORDER PROCESSING TIME
Orders are usually processed within 1 to 3 business days after payment confirmation.
Orders are not processed, shipped or delivered on weekends or Belgian public holidays.
During busy periods, product launches or exceptional circumstances, processing times may be slightly longer.
SECTION 3 - DELIVERY TIMES
Estimated delivery times are:
Belgium: 1 to 3 business days after dispatch
European Union: 3 to 7 business days after dispatch
Other European countries: 5 to 10 business days after dispatch
Delivery times are estimates only and are not guaranteed.
Delays may occur due to postal services, delivery companies, customs procedures, weather conditions, strikes, public holidays or other events outside our control.
SECTION 4 - SHIPPING COSTS
Shipping costs are displayed at checkout before you confirm your order.
Depending on the order value, destination or promotion, shipping may be offered free of charge or included in the product price.
The total cost of your order, including any shipping fees, will always be shown before payment.
SECTION 5 - SHIPPING CONFIRMATION AND TRACKING
After your order has been processed and shipped, you may receive a shipping confirmation by email.
If tracking is available for your order, the tracking information will be sent to the email address provided at checkout.
Please note that tracking updates may take some time to appear after the package has been handed over to the carrier.
SECTION 6 - DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate delivery address at checkout.
Nacre Studio cannot be held responsible for failed deliveries, delays or lost packages caused by incorrect, incomplete or outdated shipping information provided by the customer.
If you notice an error in your delivery address, please contact us as soon as possible at:
info.nhsrl@gmail.com
We will do our best to update the address before shipping, but we cannot guarantee changes once the order has been processed.
SECTION 7 - LOST OR DELAYED PACKAGES
If your order appears to be delayed or lost, please contact us at:
info.nhsrl@gmail.com
Please include your order number and the email address used to place the order.
We will review the situation and, where applicable, contact the carrier to request more information.
Nacre Studio is not responsible for delays caused by the carrier, customs or events outside our control, but we will do our best to help you find a solution.
SECTION 8 - DAMAGED PACKAGES
If your package arrives damaged, please contact us as soon as possible at:
info.nhsrl@gmail.com
Please include:
- your order number;
- clear photos of the damaged package;
- clear photos of the damaged product;
- a short description of the issue.
We will review the situation and may offer a replacement, repair, partial refund or full refund depending on the case.
SECTION 9 - CUSTOMS, DUTIES AND IMPORT TAXES
For orders shipped within the European Union, no customs duties normally apply.
For orders shipped outside the European Union, customs duties, import taxes or additional fees may apply depending on the destination country.
These charges, if applicable, are the responsibility of the customer and are not controlled by Nacre Studio.
We recommend checking your local import rules before placing an order if you are located outside the European Union.
SECTION 10 - UNCLAIMED OR RETURNED PACKAGES
If a package is returned to us because it was refused, unclaimed, or because the delivery address was incorrect or incomplete, we will contact you by email.
Additional shipping fees may apply if the order needs to be shipped again.
If the customer does not respond within a reasonable timeframe, we may cancel the order and issue a refund, excluding shipping costs where applicable.
SECTION 11 - CONTACT INFORMATION
For any questions about shipping or delivery, please contact us at:
Hendrickx, Noah
Commercial brand: Nacre Studio
VAT / Enterprise number: BE1019607778
Registered address: Avenue du Gardon 17, 1160 Auderghem, Belgium
Email: info.nhsrl@gmail.com
Phone: +32 473 71 49 02
Website: www.nacrestudio.be